Last updated: August 2026
Mimo Solutions provides custom IT and digital services. Due to the bespoke nature of our work, refunds are handled on a case-by-case basis in accordance with this policy and any specific terms agreed in your Service Agreement.
Deposits paid to commence a project are generally non-refundable, as they secure our team's time and resources. Exceptions may apply if Mimo Solutions is unable to commence the project due to our own fault.
If you cancel an engagement before any work has commenced, we will refund any payment received beyond the non-refundable deposit, minus any documented preparation costs incurred by Mimo Solutions.
If you cancel during an active project, you are responsible for payment of all work completed to the date of cancellation, calculated at the pro-rated value of the agreed project fee. No refund is issued for work already completed.
Any excess payments above the value of completed work will be refunded within 14 business days.
A refund may be issued if: (a) Mimo Solutions fails to deliver the agreed scope within a materially reasonable timeframe due to our own fault; or (b) both parties mutually agree in writing to cancel before commencement.
For monthly subscription services, you may cancel at any time by providing 30 days' written notice. The final invoice covers services up to the end of the notice period. No partial refunds are provided for unused days within a billing month.
The following are non-refundable: (a) initial project deposits; (b) third-party costs incurred on your behalf (domain registration, API subscriptions, software licences, cloud hosting fees); (c) work already delivered and accepted by the client.
To request a refund, email us at [email protected] with your project name, the reason for cancellation, and supporting documentation. We will respond within 5 business days.
Approved refunds will be processed within 14 business days via the original payment method or bank transfer.
We encourage clients to contact us directly to resolve concerns. If a dispute cannot be resolved amicably, it shall be referred to mediation under the Malaysian Mediation Act 2012 before any legal proceedings are initiated.
Mimo Solutions | SSM No. 202603157683 (JR0192183-K) | Bangsar South, Kuala Lumpur, Malaysia.
Email: [email protected] | WhatsApp: +60 19-281 5191 | Or use the Contact Form at mimos.digital/contact.