Last updated: August 2026
By engaging Mimo Solutions for any service, accessing mimos.digital, or entering into any service agreement, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
These Terms apply to all clients of Mimo Solutions. Our company operates under the laws of Malaysia.
Mimo Solutions provides digital transformation and IT services including but not limited to: web development, ERP systems, CRM solutions, AI automation, WhatsApp payment integration, KPI dashboards, attendance management, telematics systems, web & email hosting, and digital marketing (SEO – Search Engine Optimization / AIEO – Artificial Intelligence Engine Optimization).
All services are custom-built to client specifications. Scope, deliverables, and timelines are defined in a separate Service Agreement or Statement of Work (SOW) issued to each client.
All prices are quoted in Malaysian Ringgit (MYR) and exclude applicable taxes (SST) unless stated otherwise. Indicative prices are available on our Pricing page; final pricing is confirmed in a written quotation before project commencement.
Payment terms are specified in the individual Service Agreement. Typically, a 50% deposit is required upon agreement signing, with the balance due upon project completion or as otherwise agreed in writing.
Late payments may incur an interest charge of 1.5% per month or the maximum rate permitted under Malaysian law, whichever is lower.
Project timelines are estimates and may vary based on client responsiveness, scope changes, and third-party dependencies. We will communicate any material delays promptly.
Clients are responsible for providing timely feedback, approvals, content, and access required for project completion. Delays caused by the client may affect agreed timelines.
Upon full payment, clients receive ownership of the custom deliverables created for them (source code, designs, content). Mimo Solutions retains the right to showcase completed work in our portfolio unless the client requests confidentiality in writing.
Third-party tools, libraries, or software integrated into your solution remain subject to their respective licences.
Both parties agree to keep confidential any proprietary business information shared during the engagement. This obligation survives termination of the service agreement.
To the maximum extent permitted by law, Mimo Solutions' total liability to any client shall not exceed the total fees paid by that client for the specific service giving rise to the claim in the twelve (12) months preceding the claim.
We are not liable for any indirect, consequential, special, or incidental damages including loss of profits, data, or business opportunities.
Either party may terminate a service engagement with 30 days' written notice. Fees for work completed to date shall remain payable. Please refer to our Refund & Cancellation Policy for details.
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Mimo Solutions | SSM No. 202603157683 (JR0192183-K) | Bangsar South, Kuala Lumpur, Malaysia.
Email: [email protected] | WhatsApp: +60 19-281 5191 | Or use the Contact Form at mimos.digital/contact.